Privacy Policy

Last updated: February 2026

1. Introduction

Welcome to Sudan Clinic. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when registering on the application, including:

  • Name and contact information (email address, phone number)
  • Date of birth and gender
  • Medical history and health information
  • Payment and billing information
  • Profile picture and identification documents

Automatically Collected Information

When you use our application, we automatically collect certain information, including:

  • Device information (type, operating system, unique device identifiers)
  • Log and usage data
  • Location information (with your consent)
  • IP address and browser type

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our services
  • To enable doctor-patient consultations and appointments
  • To process payments and transactions
  • To send administrative information and updates
  • To respond to your comments and questions
  • To improve our application and user experience
  • To comply with legal obligations

4. Sharing Your Information

We may share your information in the following situations:

  • With Healthcare Providers: Your medical information is shared with doctors and healthcare professionals you choose to consult with.
  • With Service Providers: We share information with third-party service providers who perform services on our behalf (payment processing, hosting, analytics).
  • For Legal Purposes: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These include:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion Policy

We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law:

  • Account Profile & Identity Data (Name, Phone Number, Email, Profile Picture): Retained for the lifetime of your active account. Upon your request to delete your account, this data is permanently purged within a maximum of 30 days.
  • Medical Consultation Records & Healthcare History: Retained for a minimum of 5 years to ensure medical continuity of care and to comply with statutory healthcare regulations.
  • Device Identifiers & Technical Diagnostic Logs (Device IDs, Operating System, Logs): Retained for a maximum period not exceeding 90 days for technical maintenance, security monitoring, and service optimization, after which they are permanently deleted or anonymized.
  • Financial Transaction & Billing Records: Retained for up to 7 years in accordance with applicable tax, financial accounting, and legal audit regulations.

How to Request Account & Data Deletion: You can request the deletion of your account and all associated personal data at any time directly within the application (Profile → Settings → Delete Account), or via our dedicated web deletion portal: https://panel.sudanclinic.com/delete-account, or by contacting our Data Protection Team via email at: support@sudanclinic.com. Confirmed deletion requests are fully processed and purged within 30 days.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of your data
  • Right to withdraw consent
  • Right to data portability

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions or comments about this policy, you may contact us at: