Patient Guide & Portal — Sudan Clinic

Step 1

Patient Login & Language Selection

Branded, intuitive authentication for patients with instant multi-language support (Arabic, English, Russian).

Screen Elements Explained:

• 1
  Language Switcher (AR / EN / RU): Toggle between languages with instant RTL/LTR responsive layout adjustments.
• 2
  Phone Number Field: Enter registered mobile number with auto country dialing code (+249 or international).
• 3
  Password Input: Secure encrypted password input with show/hide password toggle.
• 4
  «Log In» Button: Instant authentication and access to your patient dashboard.
• 5
  «New Account» Registration Link: Quick link to create a new profile for yourself or family members.

Security Tip: If you forget your password, click «Forgot Password?» to receive an instant reset code through your verified contact channel.

Step 2

New Patient Account Registration

Create your secure digital health record in less than one minute.

Screen Elements Explained:

• 1
  Full Name: Enter legal patient name (e.g., Ahmed Al-Sayed).
• 2
  Phone Number: Direct mobile contact for real-time consultation notifications and OTPs.
• 3
  Email Address: Email for digital prescriptions, consultation summaries, and transaction receipts.
• 4
  Password: Create a secure password with at least 6 characters.
• 5
  «Register New Account» Button: Submit details and proceed to instant Telegram OTP verification.

Step 3

Phone Verification via Telegram OTP Bot

Next-gen verification via official Telegram Bot @SudanClinicVerifyBot to ensure zero SMS latency across all regions.

Screen Elements Explained:

• 1
  Displayed Mobile Number: Verify the targeted mobile number for authentication.
• 2
  4-Digit OTP Code Input: Enter the one-time password delivered via Telegram bot.
• 3
  «Verify» Action Button: Validate the secret PIN and activate patient session.
• 4
  «Open Telegram» Action Button: 1-click direct launcher to open @SudanClinicVerifyBot for immediate code generation.
• 5
  Countdown Resend Timer: Allows requesting a fresh verification code when time elapses.

Tech Advantage: The Telegram verification bot operates at zero latency in all Sudanese states and internationally without carrier SMS congestion.

Step 4

Profile Completion & Geographic Location

Specify your city, gender, and birth date to filter top local clinics and pediatric/adult specialists.

Screen Elements Explained:

• 1
  Verified Contact Phone: Displays validated mobile number anchor.
• 2
  Country of Residence: Choose Sudan or foreign country for Sudanese diaspora.
• 3
  City & State Localization: Identify your state/city to locate the nearest specialized medical centers.
• 4
  Gender (Male / Female): Biological gender categorization for clinical records.
• 5
  Birth Date: Select birth date to assist dosage recommendations and age-specific doctors.
• 6
  «Save & Continue» Button: Finalize onboarding and open the main dashboard.

Step 5

Patient Dashboard & Smart Doctor Search

The primary clinical center: dynamic search engine, medical specialties grid, and top-rated consultants.

Screen Elements Explained:

• 1
  Header Bar & Notification Hub: Alerts, doctor chat box, and interactive clinic map.
• 2
  Smart Search Bar: Instant search by doctor name, specialty, hospital name, or specific medical symptoms.
• 3
  Specialties Grid: Quick tiles for popular medical branches (Cardiology, Pediatrics, Internal Medicine, etc.).
• 4
  Featured & Top-Rated Doctors: Doctor cards displaying star rating, years of practice, clinic, and consultation fees.
• 5
  Bottom Navigation Bar: Home, Specialties, Appointments, Educational Reels, and Profile.

Step 6

Medical Specialties & Department Catalog

A complete structured directory of all verified clinical disciplines available on the Sudan Clinic platform.

Screen Elements Explained:

• 1
  Catalog Header: All Medical Disciplines & Specializations.
• 2
  Internal Medicine & Surgical Fields: Infectious Diseases, Clinical Genetics, Internists, General Surgeons, and Cardiologists.
• 3
  Family & Specialized Health: Pediatrics, OB-GYN, General Dentistry, and Medical Diagnostic Labs.
• 4
  Psychiatry & Neurology: Mental Health, Neurologists, and Specialized Rehabilitation.
• 5
  Instant Department Filtering: Tap any category to display currently active doctors and their available slots.

Step 7

Doctor Profile, Verified Status & Patient Reviews

Verified profile for each medical consultant featuring degrees, actual patient ratings, and consultation rates.

Screen Elements Explained:

• 1
  Verified Documents Badge: Official green verification stamp certified by Sudan Clinic Medical Administration.
• 2
  Doctor Name & Clinical Title: Academic credentials, consultant level, and Medical Council ID.
• 3
  Experience & Patient Metrics: Years of specialized experience and cured/treated patient count.
• 4
  Profile Tabs: Details, Educational Video Reels, Patient Reviews, and University Degrees.
• 5
  «Book Now» Button: Directly view live schedule and secure consultation booking.

Step 8

Appointment Scheduling & Symptom Upload

Schedule online video appointments or clinic visits, choose preferred time slots, and attach lab reports.

Screen Elements Explained:

• 1
  Doctor Summary Card: Selected specialist info, clinical department, and verified fee.
• 2
  Interactive Monthly Calendar: Select your desired day of the month for the medical consultation.
• 3
  Available Time Slots: Select morning or evening appointment slot.
• 4
  Select Patient: Book for yourself («My Self») or choose a family dependent.
• 5
  Symptom Notes & Attachment (+): Type medical complaints and upload lab test images or past prescriptions.
• 6
  «Complete Payment» Button: Finalize consultation booking via in-app wallet or payment gateway.

Clinical Preparation: Uploading previous lab tests or medical summaries beforehand allows the doctor to provide a thorough clinical assessment.

Step 9

«My Appointments» & Secure HD Video Room

Manage upcoming consultations, join encrypted HD video sessions, and download electronic prescriptions.

Screen Elements Explained:

• 1
  Appointments Dashboard: Unified management for all telemedicine and clinic appointments.
• 2
  Status Tabs (Upcoming / Completed): Easily filter upcoming visits, active sessions, and past consults.
• 3
  Video Call Connect Button: One-tap connection to private, end-to-end encrypted video consult room.
• 4
  Digital PDF Prescription: Instant download of official doctor's prescription and medical report after consultation.

Step 10

Personal Account & Unified Medical Record

Manage personal records, health timeline, and register dependents (children and elderly parents).

Screen Elements Explained:

• 1
  Personal Profile Card: Patient name and phone with option to edit photos and medical profile.
• 2
  Notification Settings: Manage appointment reminder push notifications and direct messages.
• 3
  Saved Doctors & Wallet: Favorite consultants, in-app balance, and payment transaction logs.
• 4
  Unified Health Record: Access historical diagnoses, diagnostic lab results, and previous prescriptions.
• 5
  Family Dependent Management: Add family members (children, parents) to easily book on their behalf.

Step 11

Digital Wallet, Balance Recharge & Payments

Pay consultation fees and top up your wallet via Bankak (Bank of Khartoum), Fawry, or supported local Sudanese bank transfers.

Screen Elements Explained:

• 1
  Wallet Balance Overview: Displays current usable balance (SDG) with instant «Add Balance» button.
• 2
  Recharge Amount Selection: Preset amounts (20,000 SDG, 60,000 SDG...) or custom input via «OTHER».
• 3
  Payment Gateway Choice: Select Bankak (Bank of Khartoum), SyberPay, or domestic payment gateways.
• 4
  Official Bank Account Details: Account details (A/C: 2265491 - Bank of Khartoum) with 1-click clipboard copy.
• 5
  Upload Transfer Receipt: Attach transfer screenshot to have your balance credited immediately.

100% Secure Payments: Your funds are held securely in your encrypted wallet and only deducted once your medical consultation is successfully completed.